U.S. & International Shipping

What are the domestic & international shipping costs?

All domestic orders provide complimentary shipping.
Occasional seasonal promotions offer free shipping to international customers. 

*Prices may vary

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What are the Import Duties and Taxes?

Prices do NOT include your country’s import duties or taxes. You will be responsible for additional duties prior to delivery.

These charges are your responsibility and will be collected from you by the carrier upon delivery. Please note: If you refuse this package upon arrival, $100USD will be deducted from your refund. A refund will be issued after the product has been returned to the JBW headquarters, which can take up to 4-6 weeks.

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JBW ships internationally, we do strive to provide world-wide shipping but at this time our courier service is unable to deliver to:

Åland Islands
Bouvet Island
Christmas Island
Cocos (Keeling) Islands
Comoros
Cuba
Falkland Islands
French Southern Territories
Guernsey
Heard & McDonald Islands
Iran
Isle of Man
Jersey
Kiribati
Kosovo
Laos
Libya
Mayotte
Mongolia
Myanmar (Burma)
Nauru
Netherlands Antilles
Nigeria
Niue
Norfolk Island
North Korea
Pitcairn Islands
Russia
São Tomé & Príncipe
Sint Maarten
Solomon Islands
South Africa
South Georgia & South Sandwich Islands
South Sudan
St. Helena
St. Pierre & Miquelon
Suriname
Svalbard & Jan Mayen 
Tanzania
Tokelau
Tuvalu
U.S. Outlying Islands
Vatican City
Western Sahara

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Where do we ship our timepieces from?

JBW headquarters is based in Dallas, Texas and all of our product is shipped from Dallas.

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My package is stuck in customs... what do I do?

If your package is stuck in customs. please contact your local customs office to resolve the issue.

If a customs office needs further information associated with an order, please email support@jbw.com directly for assistance. 

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