U.S. & International Shipping

All domestic orders provide complimentary shipping.
Occasional seasonal promotions offer free shipping to international customers. 

*Prices may vary

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JBW headquarters is based in Dallas, Texas and all of our product is shipped from Dallas.

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Prices do NOT include your country’s import duties or taxes. You will be responsible for additional duties prior to delivery.

These charges are your responsibility and will be collected from you by the carrier upon delivery. Please note: If you refuse this package upon arrival, $100USD will be deducted from your refund. A refund will be issued after the product has been returned to the JBW headquarters, which can take up to 4-6 weeks.

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JBW ships internationally, we do strive to provide world-wide shipping but at this time our courier service is unable to deliver to:

Åland Islands
Bouvet Island
Christmas Island
Cocos (Keeling) Islands
Comoros
Cuba
Falkland Islands
French Southern Territories
Guernsey
Heard and McDonald Islands
Iran
Isle of Man
Jersey
Kiribati
Kosovo
Laos
Libya
Mayotte
Mongolia
Myanmar (Burma)
Nauru
Netherlands Antilles
Nigeria
Niue
Norfolk Island
North Korea
Pitcairn Islands
Russia
São Tomé & Príncipe
Sint Maarten
Solomon Islands
South Africa
South Georgia & South Sandwich Islands
South Sudan
St. Helena
St. Pierre & Miquelon
Suriname
Svalbard & Jan Mayen 
Tanzania
Tokelau
Tuvalu
U.S. Outlying Islands
Vatican City
Western Sahara

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If your package is stuck in customs. please contact your local customs office to resolve the issue.

If a customs office needs further information associated with an order, please email support@jbw.com directly for assistance. 

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How do I file a claim for my lost, stolen, or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. 

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

*If you suspect your package has been stolen, please file a police report within your local county to help begin your claim with Route.*

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What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

If you suspect your package was damaged during transit, please reach out to us here, and will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

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