When will I receive my order?

**Due to peak shipping volumes, please allow up to 5 business days for order processing.**

Orders take 1-2 business days to process before leaving the distribution center for delivery via FedEx. 

We do not ship on weekends or holidays. Please keep in mind that shipping time may vary during the holidays, but JBW will provide updates if delays occur.

Unfortunately, we are unable to ship to P.O. boxes at this time. 

Factors outside of the control of JBW and FedEx, such as extreme weather and technical failures, may cause occasional delays; we ask for your patience and understanding when they do. The JBW service team will provide full transparency along every step of the way if these circumstances arise. 

Please note: You may see a delay in tracking movement by a few days until the package reaches a FedEx hub. We appreciate your understanding during this season. *

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See the chart below for national and international shipping timelines. Please note that these timelines do not include order processing, which typically takes 1-2 business days.

Please also note, JBW does not ship on weekends or national holidays.
Two-Day and Next Day Shipping timelines do not take into account weekends or national holidays. 

Once your order is dispatched and on its way to you, you will receive an email notification with your tracking information.

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Due to peak shipping volumes, your tracking number may show delayed movement. Please wait 2-3 business days for the package to scan at the next destination hub.

You will receive an email with FedEx tracking information as your package is being dispatched for delivery. Orders take 1-2 business days to process before leaving the distribution center. 

Please note that orders placed during the weekend or a national holiday will be processed within the following two business days, and tracking information will follow shortly after.

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If you have not received a confirmation email within 24 hours of placing your order, please check your SPAM folder. To prevent our emails from being filtered out, add support@jbw.com to your address book or safe sender list.

If you still have not received a confirmation email, please contact support@jbw.com with your first and last name, order information, and shipping address.

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Orders process within the following 1-2 business days, including overnight shipping orders. Please note, JBW does not ship on weekends or national holidays.

Once your order is successfully approved and submitted, your order will process the following business day. Please consider the time for order processing to calculate your shipping timeline. 

Two-Day and Next Day Shipping timelines do not include weekends or national holidays. 

Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.

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Once an order is approved and submitted, we are unable to modify to change the ordered products or the shipping address.

Once you submit an order,  we can not guarantee any cancellations or edits.
If you would like to attempt to cancel your order, please submits your request here: cancellation form and we will try our best to fulfill your request. 

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Once you submit an order,  we can not guarantee any cancellations or edits.
Please submit your request here: cancellation form and we will try our best to fulfill your request. 

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If you receive your package and it is not what you ordered, please email support@jbw.com immediately, or call 1-800-406-1600. We will do everything we can to correct our mistake as quickly as possible.

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