What is the order process?
Orders placed after 9 A.M CST will be dispatched the following business day. JBW does not ship on weekends or national holidays.
Once your order is successfully approved and submitted, your order will process the following business day.
The standard shipping timeline is 3-5 business days.
Two-day and next day shipping timelines do not include weekends or national holidays.
Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.
All packages ship via FedEx. Please note we are unable to ship to P.O boxes at this time.
Please keep in mind that during the holidays shipping time may vary, but JBW will provide updates if delays occur.
External factors outside of JBW and FedEx control such as extreme weather and technical failures may cause occasional delays, we ask for your patience and understanding when they do. JBW will provide full transparency if these factors are to occur.
Need more help? Contact us
What are the shipping timelines?
All orders placed after 9 A.M CST will be dispatched the following business day including overnight shipping orders. Please also note, JBW does not ship on weekends or national holidays.
Two-Day and Next Day Shipping timelines do not include weekends or national holidays.
Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.
*To accurately calculate your estimated delivery time, please add an additional day for order processing.
| Destination | Service | Delivery Timeline |
| United States | Ground | 3-5 Business Days |
| United States | Second Day | 2 Business Days |
| United States | Express | Overnight, most locations |
| International | Priority | 5-7 Business Days |
Need more help? Contact us
How do I track my order?
You will receive a tracking number via email with FedEx tracking information within 1-2 business days after placing your order.
*Kindly note if you place your order during the weekend or a public holiday, your order will be processed during the next business day, and tracking information will follow shortly after.
Need more help? Contact us
Why haven't I received a confirmation email?
If you have not received a confirmation email within 24 hours of placing your order, please check your SPAM folder. To prevent our emails from being filtered out, please add support@jbw.com to your address book or safe sender list.
Need more help? Contact us
All orders placed after 9 A.M CST will be dispatched the following business day including overnight shipping orders. Please also note, JBW does not ship on weekends or national holidays.
Once your order is successfully approved and submitted, your order will process the following business day. Please consider the time for order processing to calculate your shipping timeline.
Two-Day and Next Day Shipping timelines do not include weekends or national holidays.
Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.
| Destination | Service | Delivery Timeline |
| United States | Ground | 3-5 Business Days |
| United States | Second Day | 2 Business Days |
| United States | Express | Overnight, most locations |
| International | Priority | 5-7 Business Days |
Need more help? Contact us
Once an order is approved and submitted, we are unable to modify to change the ordered products or the shipping address.
If you would like to change your order, please complete the cancellation request form here: Cancellation Form
After the cancellation form is submitted, the process to cancel the incorrect order will begin, and we recommend you place a new order for the desired item(s) or correct information on our website at your own convenience.
Need more help? Contact us
How can I cancel my order?
If you wish to cancel your order, please submit a cancellation request form here: Cancellation Form. Orders can only be canceled within 2 hours of placing the order or before they are shipped. Kindly note we cannot cancel any orders once they have left our facility.
Need more help? Contact us
I have received the wrong product, what do I do?
If you receive your package and it is not what you ordered, please email support@jbw.com immediately, or call 1-800-406-1600. We will do everything we can to correct our mistake as quickly as possible.
Need more help? Contact us
What is the order process?
Orders placed after 9 A.M CST will be dispatched the following business day. JBW does not ship on weekends or national holidays.
Once your order is successfully approved and submitted, your order will process the following business day.
The standard shipping timeline is 3-5 business days.
Two-day and next day shipping timelines do not include weekends or national holidays.
Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.
All packages ship via FedEx. Please note we are unable to ship to P.O boxes at this time.
Please keep in mind that during the holidays shipping time may vary, but JBW will provide updates if delays occur.
External factors outside of JBW and FedEx control such as extreme weather and technical failures may cause occasional delays, we ask for your patience and understanding when they do. JBW will provide full transparency if these factors are to occur.
Need more help? Contact us
What are the shipping timelines?
All orders placed after 9 A.M CST will be dispatched the following business day including overnight shipping orders. Please also note, JBW does not ship on weekends or national holidays.
Two-Day and Next Day Shipping timelines do not include weekends or national holidays.
Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.
*To accurately calculate your estimated delivery time, please add an additional day for order processing.
| Destination | Service | Delivery Timeline |
| United States | Ground | 3-5 Business Days |
| United States | Second Day | 2 Business Days |
| United States | Express | Overnight, most locations |
| International | Priority | 5-7 Business Days |
Need more help? Contact us
How do I track my order?
You will receive a tracking number via email with FedEx tracking information within 1-2 business days after placing your order.
*Kindly note if you place your order during the weekend or a public holiday, your order will be processed during the next business day, and tracking information will follow shortly after.
Need more help? Contact us
Why haven't I received a confirmation email?
If you have not received a confirmation email within 24 hours of placing your order, please check your SPAM folder. To prevent our emails from being filtered out, please add support@jbw.com to your address book or safe sender list.
Need more help? Contact us
All orders placed after 9 A.M CST will be dispatched the following business day including overnight shipping orders. Please also note, JBW does not ship on weekends or national holidays.
Once your order is successfully approved and submitted, your order will process the following business day. Please consider the time for order processing to calculate your shipping timeline.
Two-Day and Next Day Shipping timelines do not include weekends or national holidays.
Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.
| Destination | Service | Delivery Timeline |
| United States | Ground | 3-5 Business Days |
| United States | Second Day | 2 Business Days |
| United States | Express | Overnight, most locations |
| International | Priority | 5-7 Business Days |
Need more help? Contact us
Once an order is approved and submitted, we are unable to modify to change the ordered products or the shipping address.
If you would like to change your order, please complete the cancellation request form here: Cancellation Form
After the cancellation form is submitted, the process to cancel the incorrect order will begin, and we recommend you place a new order for the desired item(s) or correct information on our website at your own convenience.
Need more help? Contact us
How can I cancel my order?
If you wish to cancel your order, please submit a cancellation request form here: Cancellation Form. Orders can only be canceled within 2 hours of placing the order or before they are shipped. Kindly note we cannot cancel any orders once they have left our facility.
Need more help? Contact us
I have received the wrong product, what do I do?
If you receive your package and it is not what you ordered, please email support@jbw.com immediately, or call 1-800-406-1600. We will do everything we can to correct our mistake as quickly as possible.
Need more help? Contact us
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