General

When will I receive my order?

• When will my order ship?
• What is the shipping timeline?
• How do I track my order?
• Why haven't I received a confirmation email?
• How does overnight shipping work?
• Can I change my order?

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U.S. & International Shipping

• What are the domestic & international shipping costs?
• Where do we ship our timepieces from?
• What are Import Duties and Taxes?
• Do you ship to my country?
• My package is stuck in customs... what do I do?

Diamonds & Materials

• Are the diamonds real?
• What are the materials used for the timepieces?
• What type of movements are used?
• What are the bands made of?

International & Platinum Warranty

• What is the International Warranty?
• What is the Platinum Warranty?
• Where can I register my timepiece?
• Can I refund my Platinum Warranty?
• How can I check if my warranty is still valid?
• Do I need my proof of purchase to redeem warranty benefits?

Returns & Exchanges

• What is JBW's domestic return policy?
• What is JBW's International Return Policy?
• What is the exchange policy?
• What is the refund timeline?
• Have you received my return?
• I returned my watch, why have I not received a refund?

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Servicing Timepiece

• How do I get my timepiece repaired?
• What are the possible repair charges?
• How can I request replacement parts?
• I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?
• I just received my timepiece but it is not working.. why?
• How do I change my battery?

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View Other Topics

• AMETHYST RESERVE December 2021
• What is Klarna?
• Privacy Policy
• How is JBW handling COVID-19?
• What is the Second Chance sale?
• Term of use

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