When will I receive my order?
- When will my order ship?
- What is the shipping timeline?
- How do I track my order?
- Why haven't I received a confirmation email?
- How does overnight shipping work?
- Can I change my order?
U.S. & International Shipping
Diamonds & Materials
International & Platinum Warranty
Returns & Exchanges
- What is JBW's domestic return policy?
- What is JBW's International Return Policy?
- What is the exchange policy?
- What is the refund timeline?
- Have you received my return?
- I returned my watch, why have I not received a refund?
Servicing Timepiece
- How do I get my timepiece repaired?
- What are the possible repair charges?
- How can I request replacement parts?
- I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?
- I just received my timepiece but it is not working.. why?
- How do I change my battery?
View Other Topics
- AMETHYST RESERVE December 2021
- What is Klarna?
- Privacy Policy
- How is JBW handling COVID-19?
- What is the Second Chance sale?
- Term of use