1. JBW Help Center
  2. When will I receive my order?

When will I receive my order?

What is the order process?
What are the shipping timelines?
How do I track my order?
Why haven't I received a confirmation email?
I paid for overnight shipping when will I receive my order?
Can I change my order?
How can I cancel my order?
I have received the wrong product, what do I do?


If you receive your package and it is not what you ordered, please email support@jbw.com immediately, or call 1-800-406-1600. We will do everything we can to correct our mistake as quickly as possible.

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I have received the wrong product, what do I do?


If you receive your package and it is not what you ordered, please email support@jbw.com immediately, or call 1-800-406-1600. We will do everything we can to correct our mistake as quickly as possible.

Was this article helpful?
4 out of 5 found this helpful

Need more help? Contact us