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When will I receive my order? Tracking & Order Changes
U.S. & International Shipping Costs, timelines, & availability
Diamonds & Materials Authenticity & Material Information
International & Platinum Warranty Types of warranties & longevity
Returns & Exchanges Refund timelines & policies
Servicing Timepiece Care, repair, replacements & more
View Other Topics Look here for other frequently asked questions
Need to contact JBW Client Service?

You can send us an email, chat with us, or give us a call from 9:00 am- 5:00 pm CT Monday - Friday.

Email:
support@jbw.com

Chat:
Click the chat bubble in the corner.

Call:
+1 831-228-5584

We're quick to respond - Someone from the JBW team will get back to you within 24 hours. (Please allow extra time during the weekends.)